Recently we had a new client who wanted to change security company due to poor service, but their incumbent was holding them to ransom by refusing to give them their security codes.
Some security companies only give “user” access instead of “admin” access so you cannot log into CCTV, for example, and change the username and passwords or give it to another security company.
Top Tip: Before you accept a security quote, tell your security company that you require full admin access so your IT or Operations team can stay in control, that way if you need to change providers you can do it easily.
If you are struggling to get your security codes, please contact us for further advice, we are happy to help.
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It is important to us, even (especially) during Covid to always give back when a client chooses to work with us.